How to tell your customers their bike is due for maintenance
Too often, a bike reaches the workshop after something has already gone wrong: a chain that skips, brakes that squeal, a ride cut short. Nobody's to blame. Between visits, nobody keeps count of how much each bike is ridden.
An alert that arrives in time changes that visit. This guide covers what a workshop needs to get the alert there before the breakdown.
Why an early alert pays off
A planned service is better for the rider: no lost ride, no surprise halfway through a route. And it's easier for you: you know which bikes are coming in, you have the parts ready and you turn them around faster.
A booked visit also opens up new services around maintenance: booked services at a better price, maintenance bundles, a yearly fee for your club… How you charge for it is up to you.
What a timely alert takes
Knowing how much each bike is ridden
Without data, an alert is a guess. Many riders already log their rides in a sports app like Strava, and that's where the information you need lives: which bike they rode and how far.
With the rider's permission, sincrona imports their bikes and rides from Strava and adds up the distance and riding time for each bike. Your workshop sees, for each one, the date of the last ride, the total kilometers and hours and, in its analytics, how much and how it's ridden. No routes, no ride details.
A tip for your customers: give each bike a clear name in Strava and check which bike each ride is logged against. Otherwise, the wear lands on the wrong bike.
Your workshop's own rules
No single number fits everyone, so the rules are yours. Your maintenance interval is how far, in distance or time, a bike can go after its last service.
sincrona starts at 2,000 km or 200 hours, depending on the metric you choose. Adjust it to the way your customers ride; if you change it, we work out again which bikes need attention. Torn between distance and time? See Distance or hours?.
A channel your customers actually read
The best alert arrives where your customer already looks. Each rider chooses whether to get alerts by email or WhatsApp, and can change it any time.
The alert always carries your workshop's name, so use the name your customers know you by, not your personal one.
How it works with sincrona
- Set up your workshop: your details and your maintenance interval. See Getting started.
- Invite your customers, one by one or by importing the spreadsheet you already have. See Register riders.
- Get the alert. When a bike goes past your interval, a Maintenance needed notification shows up in the app, and the rider gets their alert on their own channel. See Notifications.
Close the loop when you log the service
The alert isn't over when the bike comes in. When you record the service, the count starts over from that date and, if that brings the bike back under your interval, the pending alert clears on its own.
The rider gets a confirmation and can open the notes, photos or documents you attach from their own history. They know exactly what was done to their bike, and the next alert will arrive in time too.
Create your workshop's account and reach your riders before the breakdown. It's free for up to 10 riders.