Notifications
There are 7 types of notifications you can receive in your workshop. All of them are listed in the notifications section of the platform (from your profile menu):
- Invitation sent: an invitation has been successfully sent to a rider. This is also sent when you request the transfer of a rider from another workshop.
- Invitation accepted: a rider has accepted your invitation and now belongs to your workshop.
- Invitation expired: a rider hasn't accepted your invitation within 48 hours and it has expired. You can send them a new one with the "Resend invitation" button on the notification itself.
- Synchronisation completed: the connection with the rider's sports app has synchronized successfully, so their bikes and rides are available.
- Import completed: every rider of a bulk import has accepted their invitation or it has expired. It includes how many riders we invited and how many invitations failed.
- Maintenance needed: one of a rider's bikes has gone past your maintenance interval. It disappears by itself once you register a service that fixes it.
- Rider transferred: one of your riders has accepted another workshop's request and left with it. You can still check the maintenance you performed on them in your service history.
What your riders receive
Riders get their notifications by email or WhatsApp, always under your workshop's name, and also see them in their sincrona notifications section:
- The invitation to join your workshop.
- A warning when their bike is due for a service.
- A confirmation when you register a service on their bike.
Notification preferences
For now, your workshop's notifications only arrive in sincrona's notifications section: they aren't sent by email or WhatsApp.
Riders choose how they want to be notified, from their profile page: via email or via WhatsApp. This setting can be changed at any time and applies to future notifications only.