Guides
Practical ideas for workshops that want to look after their customers' bikes even when they're not in the shop.
How to tell your customers a service is due
What it takes for the alert to beat the breakdown, and how to close the loop when the bike leaves the workshop.
Distance or hours? How to measure bike wear
Which metric fits the way your customers ride, and what a wear estimate can and can't tell you.
Looking after your customers between visits
What changes when your workshop knows how each bike is ridden, and how to turn it into services.
What your workshop can do with its analytics
Recommendations that suit each rider, an experience that matches each customer's loyalty, who is drifting away and a better planned season.